Australasian Sonographers Association

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Complaints

Complaints

The ASA does not handle complaints as it is not a regulatory body and does not have the power to take regulatory action against sonographers.  

Australia 

In Australia, where a complaint can't be resolved through the service provider complaints should be referred to the Health Complaints Commissioner: 

ACT 

| Health Services Commissioner (within the ACT Human Rights Commission) 

NSW

| NSW Health Care Complaints Commission 

NT

| Health and Community Services Complaints Commission 

QLD

| Office of the Health Ombudsman 

SA

| Health and Community Services Complaints Commissioner 

TAS

| Health Complaints Commissioner Tasmania 

VIC

| Health Complaints Commissioner 

WA

| Health and Disability Services Complaints Office 

Incorrect Medicare claiming Complaints 

Incorrect Medicare claiming and other concerns can be raised with the Government via the Health Provider Benefits Integrity Hotline by phone on 1800 314 808, or through the Online Form.

New Zealand 

If a patient has a complaint about a sonographer that cannot be resolved through the employer, they should be referred to the Health and Disability Commissioner of New Zealand can be contacted to record and investigate the complaint. 

If another health professional has a concern about a sonographers conduct or practice, they should raise this directly with the Medical Radiation Technologists Board.